Process automation refers to the use of technology to automate repetitive tasks and processes in a business, minimizing human intervention. This includes the use of software, robots and other technological systems to make workflows more efficient, accurate and cost-effective. Automation can be applied in various areas such as production, data processing and customer service.
The aim is to increase efficiency, reduce errors and lower operating costs. Process automation also helps companies to react quickly to market changes and increase employee productivity by relieving them of routine and repetitive tasks.