Quality Management Systems, or QMS for short, are formalized systems that document processes, procedures and responsibilities in order to achieve quality guidelines and objectives. A QMS supports the coordination and control of an organization's activities in order to meet customer and regulatory requirements and continuously improve effectiveness and efficiency .
The system serves as a framework that not only ensures quality standards, but also creates the basis for sustainable development processes within the organization. The aim is to ensure a high level of customer satisfaction through continuous optimization.