Services

24/7 Support
24/7 Support
Services

A partner you can rely on

Making progress means leaving familiar paths and dedicating oneself to new, challenging tasks. It is good if you have a partner upon which you can rely in managing the new requirements.

Comprehensive service & support

We guarantee our customers a high level of quality for all products and services. Naturally we offer you training on all products and projects for your employees and comprehensive support. We offer our 24-hour customer service line for customers who desire quick reaction times.

Installation/documentation

Installation, commissioning, go-live preparation, and validation of the data before the handover for productive use – we accompany you during all steps and provide for seamless processes together with you.

Alongside the software solution and the supplied hardware itself, it is precisely the on-site services that distinguish us from others.

Already from the outset, we analyze and evaluate the operational expectations such as the IT system landscape, the network, the machine landscape and create a roadmap for you for efficient and successful project completion on-site.

The extensive documentation in the form of an installation handbook is a valuable tool that is also indispensable for the maintenance of the system.

Preventative measures

Using a visualized testing environment at our location we will create an exact copy of the system of your customer installation, 1:1 to the extent possible. Even in advance we can already simulate the effect of hot fixes, updates, system extensions, operating systems, and operating system patches for you.

We also make a valuable and, from our point of view, indispensable contribution toward minimizing the risk of a system shutdown of your productive systems in the event of modifications. Your benefits:

Your benefits:

  • the quality is sustainably assured
  • time savings

As an additional preventative measure, you can also agree with us upon a remote monitoring of the system landscape supplied by us. We understand not only the coverage of common IT and database systems to be part of this, but also automation technology and the interfaces to your machines and systems.

Any questions? We are happy to help you!

Telefon

+49 6221 72653-200

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