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Continuous Quality Improvement (CQI)


Continuous Quality Improvement (CQI) is a systematic approach to continuously improving the quality of products, processes or services in an organization. It is a continuous, iterative process that aims to optimize quality, reduce errors and better meet customer requirements.

Typical characteristics of Continuous Quality Improvement are

Continuous monitoring and analysis of processes and results in order to identify weaknesses and recognize potential for improvement.
Involvement of all employees in the improvement process through training, education and participation.
Application of methods and tools such as the PDCA cycle (Plan-Do-Check-Act), Six Sigma, Lean Management and Total Quality Management (TQM).
Implementation of measures for error prevention, quality control and continuous improvement.
Measuring and evaluating the effectiveness of improvement measures using performance indicators and key figures.

By applying Continuous Quality Improvement, organizations strive to make their processes more efficient, increase customer satisfaction and improve their competitiveness. It is an essential part of a quality management system and supports the long-term performance and sustainability of organizations.

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